This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I recently h ad Hotmail problem, forum advice was to optimize the browser and gave a site to do this for IE, but said to ask any other browser (FF) how to do it for their browser.

  • 1 reply
  • 17 have this problem
  • 4 views
  • Last reply by cor-el

more options

I usually use FF as my browser and had a malware incident a week ago. Believe all has been cleared, but noticed that my Hotmail acct was abnormal - not taking attachments, and not being able to forward. On Hotmail forums the advice for similar was to uninstall and reinstall MS Silverlight, and to reoptimize the browser. Detailed directions from a referral site told how to reoptimize IE to work well with Hotmail. Their note says if you're using a browser other than IE 6, 7, or 8, see the documentation for that browser for more information about how to optimize your setting to work with Hotmail. How say you?

I usually use FF as my browser and had a malware incident a week ago. Believe all has been cleared, but noticed that my Hotmail acct was abnormal - not taking attachments, and not being able to forward. On Hotmail forums the advice for similar was to uninstall and reinstall MS Silverlight, and to reoptimize the browser. Detailed directions from a referral site told how to reoptimize IE to work well with Hotmail. Their note says if you're using a browser other than IE 6, 7, or 8, see the documentation for that browser for more information about how to optimize your setting to work with Hotmail. How say you?

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"