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I have 2 extensions that have an exclamation mark over the icon and a red background. The uninstall button is dimmed. How do I remove them?

  • 3 replies
  • 3 have this problem
  • 10 views
  • Last reply by cor-el

kontractor13
kontractor13
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Both extensions are from CA (Computer Associates). They worked with the CA Security Suite. The Security Suite was problematic and was partially remove on line by CA. I manually removed more of the program through the control panel > program add or remove programs.

Both extensions are from CA (Computer Associates). They worked with the CA Security Suite. The Security Suite was problematic and was partially remove on line by CA. I manually removed more of the program through the control panel > program add or remove programs.

All Replies (3)

Swapnilrustagi
Swapnilrustagi
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A screenshot will be very useful. To take the screenshot, open Firefox Addons Manager, click Extensions. Now press Windows Key+Print screen OR Windows Key+Prt SC. ( PrtSc. key is for laptops). A screenshot will be taken. Open MS Paint. Click Edit menu and Paste. Save the file and upload it here.

kontractor13
kontractor13 Question owner
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The screen shot file is fine on my computer, but I'm getting an error message. Error uploading image. Invalid or no image received.

cor-el
cor-el
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