This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

import bookmarks crash

more options

I have two problems:

1. I just installed Firefox 3.6.1.15 on my computer at work. When I try to import my Internet Explorer 8.0.6001.1870CO favorites, Firefox crashes. I was able to import all of the other Internet Explorer settings.

2. I've created four crash reports, but cannot access them by going to about:crashes in Firefox. The links to the crash reports are there, but Firefox times out trying to access them.

Please advise.

I have two problems: 1. I just installed Firefox 3.6.1.15 on my computer at work. When I try to import my Internet Explorer 8.0.6001.1870CO favorites, Firefox crashes. I was able to import all of the other Internet Explorer settings. 2. I've created four crash reports, but cannot access them by going to about:crashes in Firefox. The links to the crash reports are there, but Firefox times out trying to access them. Please advise.

Chosen solution

There must be something wrong with the crash report servers this morning, I couldn't pull up a report when I tried about an hour ago. It ran the 5 minutes of re-trying and gave me Oh noes!

Try getting your Favorites into Firefox this way.
In IE: - File > Import/Export - Export to HTML file
then in Firefox:
Bookmarks > Organize Bookmarks -> Import & Backup - Import HTML... = From HTML file

Read this answer in context 👍 6

All Replies (3)

more options

Chosen Solution

There must be something wrong with the crash report servers this morning, I couldn't pull up a report when I tried about an hour ago. It ran the 5 minutes of re-trying and gave me Oh noes!

Try getting your Favorites into Firefox this way.
In IE: - File > Import/Export - Export to HTML file
then in Firefox:
Bookmarks > Organize Bookmarks -> Import & Backup - Import HTML... = From HTML file

more options

Your suggestd workaround did the trick. Thanks. I would like to know why Firefox crashed though.

more options

You're welcome. I suspect the "import" function has a problem with IE7, 8, & 9 versions or the Favorites folder set is to large or some multiple folder setup's users may be using is causing a problem in Firefox. Hard to track down eaxctly why it happens, because most users only do the "import" once.

Please click the Solved button next to the answer that solved your question.