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The Army Knowldege Online (AKO) link for My ERB doesn't open in Firefox anymore. It just stopped working about 2 months ago, and it hasn't been fixed. I have to be able to open this link. https://myerb.ahrs.army.mil/reports/soldierLogin.do

  • 3 replies
  • 190 have this problem
  • 13 views
  • Last reply by cor-el

eryanwright
eryanwright
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You have to be a member of the Army to access this link, but it won't work in Firefox, and it worked for years.

You have to be a member of the Army to access this link, but it won't work in Firefox, and it worked for years.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I get a pop-up to enter credentials (name and password).

Do you get that authentication request?

eryanwright
eryanwright Question owner
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Well I log into the main www.us.army.mil prior to going to this link. You would have to be a member of the Army to get into the website.

cor-el
cor-el
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  • Top 10 Contributor
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Do you get any error messages or doesn't anything happen?

I assume that you have all required security certificates installed?

Did you try to contact that site and ask them for help?

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"