This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when i try to open firefox I receive the message "Firefox is currently in offline mode and can't browse the Web" How do I get to online mode?

  • 4 replies
  • 51 have this problem
  • 1 view
  • Last reply by cbitterli

cbitterli
cbitterli
more options

I can't open firefox. When I click on the firefox icon, the following message appears: Firefox is currently in offline mode and can't browse the Web

I am unable to change it to online mode

I can't open firefox. When I click on the firefox icon, the following message appears: Firefox is currently in offline mode and can't browse the Web I am unable to change it to online mode

All Replies (4)

TonyE
TonyE
  • Moderator
more options

When in offline mode, first click the Firefox button, or if using the old style menus click the File menu, then click on the "Work Offline" entry to de-select it.

cbitterli
cbitterli Question owner
more options

I am unable to open the home page in order to select file

TonyE
TonyE
  • Moderator
more options

You don't need to open the home page to do that.

Are you saying that Firefox will not even start, if that is the case see https://support.mozilla.com/kb/Firefox+will+not+start

cbitterli
cbitterli Question owner
more options

Thanks. That solved the problen