Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to disable submit crash report in FireFox 3.6.10

  • 5 replies
  • 32 have this problem
  • 1 view
  • Last reply by cor-el

MoodyThaTha
MoodyThaTha
more options

How to disable submit crash report in FireFox 3.6.10 on Windows XP SP3.

I already updated the "[Crash Reporter] Enabled=0" in the "application.ini" file located in "C:\Program Files\Mozilla Firefox". However, in FireFox 3.6.10 TOOLS-->OPTIONS-->GENERAL TAB submit crash report still showing checked.

I am using WMware ThinApp to create the package.

Any suggestions on how to disable the submit crash reports feature?

How to disable submit crash report in FireFox 3.6.10 on Windows XP SP3. I already updated the "[Crash Reporter] Enabled=0" in the "application.ini" file located in "C:\Program Files\Mozilla Firefox". However, in FireFox 3.6.10 TOOLS-->OPTIONS-->GENERAL TAB submit crash report still showing checked. I am using WMware ThinApp to create the package. Any suggestions on how to disable the submit crash reports feature?

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The (global) flag to disable the crash reporter as shown in "Tools > Options > Advanced > General" is stored in the file crashreporter.ini in the Crash Reports folder in the parent folder of the Firefox profile folder (%APPDATA\Mozilla\Firefox\Crash Reports%)

crashreporter.ini: 

[Crash Reporter]
SubmitReport=0 or 1
MoodyThaTha
MoodyThaTha Question owner
more options

Thanks cor-el for the reply.

I checked and the crash reports folder ((%APPDATA\Mozilla\Firefox\Crash Reports%)) do not have a file called crashreporter.ini

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Windows probably hides the .ini file extension, so you may only see a file crashreporter in that folder.

Go to: Control Panel > Folder Options > "View" tab > under "Hidden files and folders", select "Show hidden files and folders"
To see the file extensions of all files uncheck the box "Hide extensions for known file types"

MoodyThaTha
MoodyThaTha Question owner
more options

Thanks Cor-el .....

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome