This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I posted a problem, and received an email to confirm my email address. The link given would not confirm my email address

  • 4 replies
  • 48 have this problem
  • 5 views
  • Last reply by evnln

more options

The email I received from Firefox: Before your Firefox Help question (Links in gmail go to bad address) can be seen by our support community, you need to confirm the account you just created by clicking on the link below:

I had to post the link in a new window, and the new page says: Something is wrong

We could not activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address.

The email I received from Firefox: Before your Firefox Help question (Links in gmail go to bad address) can be seen by our support community, you need to confirm the account you just created by clicking on the link below: I had to post the link in a new window, and the new page says: Something is wrong We could not activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address.

Chosen solution

It sounds as if this was just a premature automated response because of some slight delay. Clearly the confirmation did go through because your post has in fact appeared on the site. I don't think there is anything to worry about.

Read this answer in context 👍 2

All Replies (4)

more options

Chosen Solution

It sounds as if this was just a premature automated response because of some slight delay. Clearly the confirmation did go through because your post has in fact appeared on the site. I don't think there is anything to worry about.

more options

Apparently, Kenjay is correct. I am logged in and am posting this reply. However, when clicking on the link to activate account, I still get a sorry problem message. I plan to delete the email with the link and call it good.

more options

Thanks, problem solved.

more options

Something is wrong

We could not activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address.

And my new post is not on the forum. It's titled "how do I get rid of the blank space at the bottom of the new Firefox menu?"

Modified by evnln