This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The back, forward, reload and stop buttons are greyed out, the address bar stays blank when I go to a website and firefox loads to a blank page, not my home page. There are 3 users on this computer and it only happens on one user.

  • 1 reply
  • 21 have this problem
  • 3 views
  • Last reply by carlytoo

carlytoo
carlytoo
more options

Firefox loads to a blank page, not my home page. When I click on the home button it takes me to the home page. The back, forward, refresh and stop buttons are greyed out and not usable. The webpage I am on does not show up in the address bar. If I type something into the address bar, that address stays there no matter what page I go to next.

Firefox loads to a blank page, not my home page. When I click on the home button it takes me to the home page. The back, forward, refresh and stop buttons are greyed out and not usable. The webpage I am on does not show up in the address bar. If I type something into the address bar, that address stays there no matter what page I go to next.

All Replies (1)

carlytoo
carlytoo Question owner
more options

Just upgraded to v4. It did NOT fix the problem.