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Can't upgrade to 4.0: "You don't have permission to access some of the items."

  • 2 replies
  • 22 have this problem
  • 4 views
  • Last reply by quickbrown

quickbrown
quickbrown
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My current Firefox is 3.6.10. I want to upgrade to 4.0. Won't let me: "Operation can't be completed because you don't have permission to access some of the items." Offers no options or advice. What do I do? More info: Before 4.0 became available, whenever I've been prompted to download Firefox updates after 3.6.10, I would click 'okay' and the dialog box would just sit there and spin until I gave up and clicked the red go-away button. I was hoping the the 4.0 upgrade invite would work better. At least I was able to download it; I have the icon on my desktop, but when I drag it over my current application I get: "Operation can't be completed because you don't have permission to access some of the items." It offers no options or advice. What do I do?

My current Firefox is 3.6.10. I want to upgrade to 4.0. Won't let me: "Operation can't be completed because you don't have permission to access some of the items." Offers no options or advice. What do I do? More info: Before 4.0 became available, whenever I've been prompted to download Firefox updates after 3.6.10, I would click 'okay' and the dialog box would just sit there and spin until I gave up and clicked the red go-away button. I was hoping the the 4.0 upgrade invite would work better. At least I was able to download it; I have the icon on my desktop, but when I drag it over my current application I get: "Operation can't be completed because you don't have permission to access some of the items." It offers no options or advice. What do I do?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

quickbrown
quickbrown Question owner
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Thanks, Cor-el. So I just go to my applications folder and drag the Firefox app icon to the trash? All my goodies will be safe? Then I drag the new Firefox icon into the Apps folder? I'll give it a try. Regards!