This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't log into my Norton Identity Safe, so that it fills in my log ins

  • 3 replies
  • 6 have this problem
  • 1 view
  • Last reply by tas02

marid
marid
more options

Locking - see this Norton support page.

There used to be an icon up on the top of the old Firefox, which would let me log into "Identity Safe" a Norton security product. When I clicked it, it asked me for a password. When provided, Norton would fill in all the details - i.e. log in, name, address, visa info. There is no longer such an icon, and I have no way to log into "Identity Safe" so I have to fill everything out myself.

''Locking - [http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720112959EN&pvid=nis-2011&selected_nav=5&layout= see this Norton support page.]'' There used to be an icon up on the top of the old Firefox, which would let me log into "Identity Safe" a Norton security product. When I clicked it, it asked me for a password. When provided, Norton would fill in all the details - i.e. log in, name, address, visa info. There is no longer such an icon, and I have no way to log into "Identity Safe" so I have to fill everything out myself.

Modified by the-edmeister

All Replies (3)

tas02
tas02
more options

I just downloaded and installed Firefox4 only to find out that it doesn't support the Norton Identity Safe, which has all of my usernames and passwords in it. NOW what do I do? If it can't handle this or maybe import from Norton, I'm going to have to de-install and (hopefully) reinstall 3.7.

Please advise.

marid
marid Question owner
more options

Can't reinstall Firefox 3.7. Looks like Internet Explorer supports the Norton Identity Safe.

tas02
tas02
more options

Good news! Norton has a hotfix for this now. Go to this page on Norton's website and download and execute the hotfix tool. You need to make sure that you have FF 4.0 installed and that Norton is up-to-date. A restart will be required when the hotfix completes, but when it comes back up, your identity safe will be there.