Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why are logon/password credentials failing to load?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

RegLinUsr
RegLinUsr
more options

It is forgetting to "Remember Me." and failing to load logon/password credentials for websites that are already saved. Did not have this issue while using Firefox 3.6.x and it doesn't happen with all sites.

It is forgetting to "Remember Me." and failing to load logon/password credentials for websites that are already saved. Did not have this issue while using Firefox 3.6.x and it doesn't happen with all sites.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Websites remembering you and automatically log you in is stored in a cookie.
  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.