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Norton Manage Logins Icon is missing with Firefox 4.0. My auto logins no longer work

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  • 13 have this problem
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  • Last reply by TonyE

TMeToo
TMeToo
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Norton has a manage logins icon that has disappeared from my toolbar when I updated to Firefox 4.0. Additionally, the Norton auto login function has stopped working, even though it appears fine when I look at the function in Norton.

Norton has a manage logins icon that has disappeared from my toolbar when I updated to Firefox 4.0. Additionally, the Norton auto login function has stopped working, even though it appears fine when I look at the function in Norton.

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TonyE
TonyE
  • Moderator
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Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have released an update for Norton 360 to make it compatible with Firefox 4, for details see http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

I do not know about other Norton products, but if you run Norton LiveUpdate it should inform you if there are updates available. If no updates are available, you can downgrade to Firefox 3.6 if you want to use the Norton add-ons.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles