This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Yahoo Mail Contacts missing - Clicking tab yields blank list

  • 5 replies
  • 120 have this problem
  • 3 views
  • Last reply by somib

flatleye
flatleye
more options

With Firefox, Yahoo Mail works normally except lately, when I click "Contacts" I get a screen with no names listed. If I start a new eMail and click "To" the listing appears as normal. When I launch Yahoo Mail from Internet Explorer, the "Contacts" tab works normally. I just downloaded and reloaded Firefox but the problem remains.

When I click the "Contacts" tab it goes to this page: http://address.mail.yahoo.com/

On this page, the listing is blank and none of the imbedded links work. The page only displays the following: Contacts (169) 

   Select a Contact to view or edit details
   Choose multiple contacts to email them all at once or add to a category
   Filter your Contact list from the drop-down menu at the upper left

Popular Tools 

   Stay in touch better by sharing your Contact info
   » Share my info

   Import your Contacts from other accounts to Yahoo!
   » Import now

   Enjoy a clean Contacts list
With Firefox, Yahoo Mail works normally except lately, when I click "Contacts" I get a screen with no names listed. If I start a new eMail and click "To" the listing appears as normal. When I launch Yahoo Mail from Internet Explorer, the "Contacts" tab works normally. I just downloaded and reloaded Firefox but the problem remains. When I click the "Contacts" tab it goes to this page: http://address.mail.yahoo.com/ On this page, the listing is blank and none of the imbedded links work. The page only displays the following: Contacts (169) Select a Contact to view or edit details Choose multiple contacts to email them all at once or add to a category Filter your Contact list from the drop-down menu at the upper left Popular Tools Stay in touch better by sharing your Contact info » Share my info Import your Contacts from other accounts to Yahoo! » Import now Enjoy a clean Contacts list

All Replies (5)

mainfr4me
mainfr4me
more options

I just resolved this for my mom. She uses Computer Associates for her PC protection, and it was too agressively filtering the content on Yahoo Mail. I white-listed or made an exception for Yahoo Mail, and from then on out it was able to pull up the full contact list.

The only reason I looked was because on her same PC the same behavior happened with Internet Explorer and Chrome.

flatleye
flatleye Question owner
more options

How do I white-list or make an exception for Yahoo Mail?

I'm using Norton for PC protection and Yahoo Mail Beta. The Contacts Tab opens to a complete listing of names when I open Yahoo Mail in IE but the list is blank when I'm using Firefox - even though the page title shows "Contacts (169)". Also the Import Contacts link on the Contacts page (http://us.mg1.mail.yahoo.com/yab-fe/?.src=neo#) does nothing in Firefox.

lhitchus
lhitchus
more options

Check NoScripts permissions for yahooaps.com, or maybe other blockers?

scorpion169
scorpion169
more options

Yahoo have acknowledged my emails and have now resolved this problem. It was obviously at their end and only started with their new mail client.

somib
somib
more options

Contacts started working today. Yesterday, I had also complained to AT&T Yahoo and they told me problem was Firefox. I indicated that I would continue Firefox and switch to Gmail. .