Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Prints using wrong page size - all settings correct but still wrong print

cwr1946
cwr1946
more options

Using firefox 4.0.1, system has a Rimage CD printer defined but not in use, also HP laserjet 4. HP printer is the default printer. Firefox prints only using CD sized area on HP printer. HP printer is configured in windows as letter size paper, also defined that way in Firefox. I've reset all info multiple times with no effect on printing. All other apps print to the HP printer correctly. Using Windows XP.

Using firefox 4.0.1, system has a Rimage CD printer defined but not in use, also HP laserjet 4. HP printer is the default printer. Firefox prints only using CD sized area on HP printer. HP printer is configured in windows as letter size paper, also defined that way in Firefox. I've reset all info multiple times with no effect on printing. All other apps print to the HP printer correctly. Using Windows XP.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

You need to check the profs for that printer from within Firefox, using the Properties button in the "native print dialog" window - which is what you see when doing {Ctrl + P}.

http://kb.mozillazine.org/Problems_printing_web_pages

cwr1946
cwr1946 Question owner
more options

Print / Properties / Layout / Advanced says letter size paper. I've been there multiple times with no change in results.

the-edmeister
the-edmeister
  • Moderator
more options

Try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer