This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In 3.6.13 scrolling does not work in Win7 on Lenovo T410 Laptop and changing settings does not help.

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by Xircal

Andymon
Andymon
more options

Changing the Firefox version is not an option, as this is what the company uses. Tried about:config and changed several options as indicated in other posts to no avail. Tried SmoothWheel which did nothing either. I'm looking for a new avenue to try. Just found another Customer who does not have this same problem and he is running the same version of Windows 7 and firefox, but a different ThinkPad laptop. Any help at all would be great. Thanks!

Changing the Firefox version is not an option, as this is what the company uses. Tried about:config and changed several options as indicated in other posts to no avail. Tried SmoothWheel which did nothing either. I'm looking for a new avenue to try. Just found another Customer who does not have this same problem and he is running the same version of Windows 7 and firefox, but a different ThinkPad laptop. Any help at all would be great. Thanks!

All Replies (1)

Xircal
Xircal
more options

Please click Help | Check For Updates and update to at least v3.6.17

A number of issues were fixed in later versions and yours may be one of them.

I noticed that your Adobe Reader installation is out of date which exposes your machine to exploits. See http://www.adobe.com/support/security/bulletins/apsb11-08.html

Update via http://get.adobe.com/reader/?promoid=BUIGO

If the problem persists, do the following:

  1. Click Help | Restart with Add-ons disabled.

  2. In the next menu which appears, checkmark: "Reset toolbars and Controls".

  3. Finally, click the button called "Make changes and restart".