This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I get a message that I ned to check proxy settings. What does this mean?

  • 2 replies
  • 9 have this problem
  • 2 views
  • Last reply by cor-el

thompson81520
thompson81520
more options

The proxy server is refusing connections 

          Firefox is configured to use a proxy server that is refusing connections.
 Check the proxy settings to make sure that they are correct.
 Contact your network administrator to make sure the proxy server is
   working.

I cannot open firefox because I get htis message above. Don't know what to do.

The proxy server is refusing connections Firefox is configured to use a proxy server that is refusing connections. Check the proxy settings to make sure that they are correct. Contact your network administrator to make sure the proxy server is working. I cannot open firefox because I get htis message above. Don't know what to do.

All Replies (2)

Xircal
Xircal
more options

I can't see what version of Firefox you're using because you've deleted that information. So here are the settings for both.

For Firefox 4.0.x

  • Click the orange Firefox button, go to Options | Options | Advanced | Network (tab) | Settings (button) and checkmark "Use system proxy settings" or "No proxy".

For Firefox 3.6.x

  • Click Tools | Options | Advanced | Network (tab) | Settings (button) and checkmark "Use system proxy settings" or "No proxy".

If you choose "Use system proxy settings" which is the default, Firefox connects to itself which provides a certain degree of safety.

"No Proxy" connects directly to the Internet.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

On Windows XP you probably need to use the "No proxy" setting.