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I am applying an update and it seems to not be connecting to the update server. it just keeps thinking....

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  • Last reply by cor-el

machalek
machalek
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So an update popped up, I hit yes and then it said it recommended that I apply the update as soon as possible. I hit the apply button and now its just the window saying connecting to the update server with the green bar..... but its been that way for the last 15 min now making me believe something is not working properly.

So an update popped up, I hit yes and then it said it recommended that I apply the update as soon as possible. I hit the apply button and now its just the window saying connecting to the update server with the green bar..... but its been that way for the last 15 min now making me believe something is not working properly.

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cor-el
cor-el
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  • Top 10 Contributor
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See:

Remove the files in the updates and updates\0 folder. You may need to delete active-update.xml and updates.xml as well if present.

Vista and Window 7: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version. You may need to remove the Firefox program folder to do a clean install of the new version.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.