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I can't use WebEx or some of my companies web sites for everyday business - I need to go back to version3.6 - how?!

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by jimrossnasa

jimrossnasa
jimrossnasa
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The NASA WebEx site does not work with version 4 nor do several other NASA internal sites that all worked fine with version 3.6. Since I updated to version 4, my backup disk died so I have no old backups to grab the old version from. Can you give me a site to download the old version from? Is there a problem going back a version?

The NASA WebEx site does not work with version 4 nor do several other NASA internal sites that all worked fine with version 3.6. Since I updated to version 4, my backup disk died so I have no old backups to grab the old version from. Can you give me a site to download the old version from? Is there a problem going back a version?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Here's the process to roll back:

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older

Close Firefox 4.

You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.

Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.

Note: I haven't actually tried this myself!

Does that resolve the NASA issues?

jimrossnasa
jimrossnasa Question owner
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That solved the problem. One of the products/sites I couldn't use properly is a Windchill archive site (product of PTC). I'm sure I am not the only one needing to use it...