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On a Software Update, downloading Firefox, it never connects to the server even though I've run it all night long. Also will not link to info about this update.

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  • Last reply by cor-el

kcorall
kcorall
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A window with the Mozilla Firefox logo in the upper left corner has been appearing on my PC for over 3 weeks. It says I'm "strongly urged to update" and there is a link to more information about this update. The link is totally unresponsive, but I have attempted to run the update several times after checking the page status.

After pressing the button on the bottom left to update, the screen changes to the same Mozilla logo in the upper left, with "Software Update" next to it. Immediately below is "Downloading Firefox. then there is a green bar scrolling horizontally with "Connecting to the update server" underneath the bar. It never makes the connection, the software update is never downloaded. I have attempted to accommodate this request a half dozen times. WHAT IS IT?

A window with the Mozilla Firefox logo in the upper left corner has been appearing on my PC for over 3 weeks. It says I'm "strongly urged to update" and there is a link to more information about this update. The link is totally unresponsive, but I have attempted to run the update several times after checking the page status. After pressing the button on the bottom left to update, the screen changes to the same Mozilla logo in the upper left, with "Software Update" next to it. Immediately below is "Downloading Firefox. then there is a green bar scrolling horizontally with "Connecting to the update server" underneath the bar. It never makes the connection, the software update is never downloaded. I have attempted to accommodate this request a half dozen times. WHAT IS IT?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If you have problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.