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I have a corrupt browser and am unable to delete cookies. Also no tool bar in which to delete cookies.

  • 1 reply
  • 4 have this problem
  • 9 views
  • Last reply by cor-el

beckyb
beckyb
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Attempts to do a web search for my online banking will take me to the website but after that it does not allow me to access my online account. I contacted my bank who suggested I had a corrupt browser and attempted to try and help me delete cookies on my computer but I do not have a toolbar on my Mozilla Firefox which allows me to do that. I also have Yahoo Mail.

Attempts to do a web search for my online banking will take me to the website but after that it does not allow me to access my online account. I contacted my bank who suggested I had a corrupt browser and attempted to try and help me delete cookies on my computer but I do not have a toolbar on my Mozilla Firefox which allows me to do that. I also have Yahoo Mail.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily.