This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everytime I start firefox it goes to https://www.mozilla.com/en-US/plugincheck/ except that I've already updated all my plugins.

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by iceranger

more options

I'm using firefox 3.6.17. One day I launched firefox and was directed to this webpage. https://www.mozilla.com/en-US/plugincheck/

After updating all my plugins, I restarted my browser. However, now every time I launch firefox the above webpage comes up.

The webpage even shows that all my plugins are either green or grey.

I'm using firefox 3.6.17. One day I launched firefox and was directed to this webpage. https://www.mozilla.com/en-US/plugincheck/ After updating all my plugins, I restarted my browser. However, now every time I launch firefox the above webpage comes up. The webpage even shows that all my plugins are either green or grey.

All Replies (2)

more options

The "MetaStream 3 Plugin r4 " extension has been reported to cause this issue.


See also:

more options

That did the trick. I uninstalled MetaStream3 from firefox and a program called Viewpoint Media from my computer.