This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have upgraded from 3.5 to 4.1 , it downloads to the folder but still uses the 3.5

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

denkris
denkris
more options

I'm getting an urgent to update on my screen so I have updated from 3.5 to 4.1 , it has down loaded to the firefox folder but still brings up the old firerfox. I have downloaded it 3 times and rebooted around 6 times but still the same screen telling me to upgrade as the older version is not now protected. Kind Regards Dennis

I'm getting an urgent to update on my screen so I have updated from 3.5 to 4.1 , it has down loaded to the firefox folder but still brings up the old firerfox. I have downloaded it 3 times and rebooted around 6 times but still the same screen telling me to upgrade as the older version is not now protected. Kind Regards Dennis

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It looks that the update wasn't successful because your "More system details" list still shows a Firefox 3.5.19 version.

If there are problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.