Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am having trouble clearing the cache

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

achinedo
achinedo
more options

I am trying to access a certain site: www.struttandparker.com 

When I get to this site, I get this message:

Strutt & Parker has launched a new website.

If you can see this message, this is a sign that your computer is ‘caching’ (storing) an older version of our website. You therefore need to clear your cache to force your computer to display the new site. For details on how to do this, we suggest you Google ‘clearing your cache’.

I have followed the instructions for clearing the cache in Firefox and Internet Explorer and Safari. I can't see the new version of Strutt and Parker's website.

I am trying to access a certain site: www.struttandparker.com When I get to this site, I get this message: Strutt & Parker has launched a new website. If you can see this message, this is a sign that your computer is ‘caching’ (storing) an older version of our website. You therefore need to clear your cache to force your computer to display the new site. For details on how to do this, we suggest you Google ‘clearing your cache’. I have followed the instructions for clearing the cache in Firefox and Internet Explorer and Safari. I can't see the new version of Strutt and Parker's website.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"