Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Everytime i try searching for something in the address bar i get this message "Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.jar!/chrome/en-US/locale/browser-region/region.propertiesbkk." What does it mean?

  • 1 reply
  • 15 have this problem
  • 1 view
  • Last reply by NoahSUMO

kaychampagne
kaychampagne
more options

i used to be able to search from my address bar but now it doesn't work. i didn't do anything differently so i don't understand why it isn't working

the error:
Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.jar!/chrome/en-US/locale/browser-region/region.propertiesbkk.

i used to be able to search from my address bar but now it doesn't work. i didn't do anything differently so i don't understand why it isn't working the error: <br> Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.jar!/chrome/en-US/locale/browser-region/region.propertiesbkk.

Modified by NoahSUMO

All Replies (1)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

I remember seeing this caused years ago by the Ask.com toolbar.

Go to Tools > Add-ons or click Firefox button > Add-ons and see if you can find Ask.com toolbar and uninstall it.

If you don't have that addon, then go to Help > Troubleshooting Information and click the "Copy all to clipboard" button then paste it here. It will tell us what addons you have installed and I can see which one might be causing problems.

Modified by NoahSUMO