We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to download firefox on my laptop why?

  • 1 reply
  • 11 have this problem
  • 4 views
  • Last reply by cor-el

more options

I have tried to download this to my laptop and it gets tot he last part of the download 99 percent then says unable to download so i retry. what is the problem. i have windows vista 64 bit and am unable to download flash player either. i have windows explorer 9 and wanted firefox

I have tried to download this to my laptop and it gets tot he last part of the download 99 percent then says unable to download so i retry. what is the problem. i have windows vista 64 bit and am unable to download flash player either. i have windows explorer 9 and wanted firefox

All Replies (1)

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.