This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot access my Add-ons Collections account that I just registered, and I never received the confirmation email.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by dleemaas

more options

I created an account, username "dleemaas" with the email address "dleemaas@gmail.com". I never received the confirmation email, and when I try to have the website send a password reset email, I do not receive that either; I am assuming that I must have mistyped something into the email address field when creating the account. How can I access my account?

I created an account, username "dleemaas" with the email address "dleemaas@gmail.com". I never received the confirmation email, and when I try to have the website send a password reset email, I do not receive that either; I am assuming that I must have mistyped something into the email address field when creating the account. How can I access my account?

Modified by dleemaas

All Replies (2)

more options

See this forum for help with that.
https://forums.mozilla.org/addons/

more options

There's no link to contact the board administrator, as the help section at that forum suggests to do, and I can't login in the first place in order to post a question to ask how I'm supposed to be able to access my account. Any suggestions?