This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I chose "Never for this site" in response to remember password question. Now I want Firefox to remember it, but the "Saved Passwords" Exceptions list is empty. I deleted the cookies for the website, too.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

kjreg
kjreg
more options

When I went to a website and entered a password, Firefox asked if I wanted to save the password. I clicked "Never for this site".

Now I want to have it remember the password. However, when I open the "Saved Passwords Exceptions" dialog, that box is empty.

I also deleted all cookies related to the website.

When I went to a website and entered a password, Firefox asked if I wanted to save the password. I clicked "Never for this site". Now I want to have it remember the password. However, when I open the "Saved Passwords Exceptions" dialog, that box is empty. I also deleted all cookies related to the website.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to use "Forget About This Site" in the History (right-click context menu in Library or sidebar) to remove all data from a website including possible exceptions.

kjreg
kjreg Question owner
more options

That didn't work. The "Exceptions - Saved Passwords" is still empty.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The website may be using autocomplete=off to prevent Firefox from saving the name and password.

See: