We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just switched computers and verified my profile, but my settings and bookmarks are missing. I am running 5.0.

dunderwood
dunderwood
more options

I switched my files from my old XP laptop to a new Windows 7 laptop. I verified the profile and it is selecting the same profile as my old computer, but I still do not have any bookmarks, settings, etc. What am I doing wrong?

I switched my files from my old XP laptop to a new Windows 7 laptop. I verified the profile and it is selecting the same profile as my old computer, but I still do not have any bookmarks, settings, etc. What am I doing wrong?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

What do you mean by "I verified the profile and it is selecting the same profile as my old computer"?

Have you seen this?
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile