This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since recently updating to F. 5.0 all pictures sent to me WITHIN emails don't open. (attachments are ok.)

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by SFH

SFH
SFH
more options

My question is as above. When I send a picture within an email (not an attachment) it is received without issue. When someone either responds to that email, with my original picture, or with pictures of their own, or pictures within an article they have forwarded, they no longer arrive open. There is just the white empty box with the little red 'x' at the top left. I've looked around to tried to reset to the original state BEFORE updating Firefox, but can't find a way to do it. Any suggestions? Thanks. Oh, and Windows 2000 Pro has been fine.

My question is as above. When I send a picture within an email (not an attachment) it is received without issue. When someone either responds to that email, with my original picture, or with pictures of their own, or pictures within an article they have forwarded, they no longer arrive open. There is just the white empty box with the little red 'x' at the top left. I've looked around to tried to reset to the original state BEFORE updating Firefox, but can't find a way to do it. Any suggestions? Thanks. Oh, and Windows 2000 Pro has been fine.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If images are missing then check that you aren't blocking images from some domains.

See:

  • Check the permissions for the domain in the current tab in Tools > Page Info > Permissions
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in Tools > Options > Content: Load Images > Exceptions
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the down key). If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

SFH
SFH Question owner
more options

cor-el: thank you for all your suggestions! I'll go through them and see if I can ferret out a solution. So far, everything that should be ticked off - or not - seems to be okay, but the problem remains. I'll continue to work through the info. I'll keep you posted. Again, many thanks for all the options. SFH :-)