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Why do I keep getting an Incompatible Browser Has Been Detected.

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When I go to the FAFSA page to look up my financial aid it tells me I have an Incompatible Browser Has Been Detected. Ive used Firefox before and have no problem going to that site. I have Firefox on my laptop just as well as my desktop. I dont want to use IE but I hate for another site to give me that same message. It says I need to use FF 3.5x or 3.6x

When I go to the FAFSA page to look up my financial aid it tells me I have an Incompatible Browser Has Been Detected. Ive used Firefox before and have no problem going to that site. I have Firefox on my laptop just as well as my desktop. I dont want to use IE but I hate for another site to give me that same message. It says I need to use FF 3.5x or 3.6x

All Replies (3)

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Chosen Solution

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Thanks that worked!!!!

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actually it didnt work. I really dont know whats the problem