Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Proxy Problem The proxy server is refusing connections

  • 2 replies
  • 13 have this problem
  • 1 view
  • Last reply by Hasan

FrankM12
FrankM12
more options

I run Windows XP. I did have a Cybot backdoor Activity attack intercepted by Norton Internet Security and I used the Norton NPE to remove it from the computer. I do not know if this caused the proxy problem or not.

There is no proxy problem connecting to the internet through Internet Explorer just through Mozilla Firefox.

When Mozilla Firefox tries to connect to the internet I get the following message: 

Firefox is configured to use a proxy server that is refusing connections.
Check the proxy settings to make sure that they are correct.
Contact your network administrator to make sure the proxy server is
working.

In Mozilla I click Tools, options, advanced, network, settings. Under settings Proxy is set on manual, it says that there is no proxy for the figures typed in.

So I click auto detect proxy and I then can connect to internet through Mozilla, however when I log out of the internet, the same proxy server issue is recreated.

What should the Proxy setting be?

I run Windows XP. I did have a Cybot backdoor Activity attack intercepted by Norton Internet Security and I used the Norton NPE to remove it from the computer. I do not know if this caused the proxy problem or not. There is no proxy problem connecting to the internet through Internet Explorer just through Mozilla Firefox. When Mozilla Firefox tries to connect to the internet I get the following message: Firefox is configured to use a proxy server that is refusing connections. Check the proxy settings to make sure that they are correct. Contact your network administrator to make sure the proxy server is working. In Mozilla I click Tools, options, advanced, network, settings. Under settings Proxy is set on manual, it says that there is no proxy for the figures typed in. So I click auto detect proxy and I then can connect to internet through Mozilla, however when I log out of the internet, the same proxy server issue is recreated. What should the Proxy setting be?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can find the connection settings in Tools > Options > Advanced : Network : Connection If you do not need to use a proxy to connect to internet then select "No Proxy"

See "Firefox connection settings":

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

See also:

Hasan
Hasan
more options

Try following solutions and whichever setting works, keep it Permanent:

1) go to Tools Menu -> Options -> Advanced -> Network -> click "Settings..." button infront of Connection -> select option2 -> Click OK -> OK

2) go to Tools Menu -> Options -> Advanced -> Network -> click "Settings..." button infront of Connection -> select option3 -> Click OK -> OK

3) go to Tools Menu -> Options -> Advanced -> Network -> click "Settings..." button infront of Connection -> select option1 -> Click OK -> OK

Check which solution works.