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I have "chosen to open Firefox Setup 5.0.1.exe" and saved the file but nothing happens, my version has not updated, I don't know what the next step should be and I'd be grateful for help with this issue.

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  • Last reply by hsubbio

hsubbio
hsubbio
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I've tried to do this several times on several days, on an HP a1620n running Windows XP Media Edition, Version 5.1. Nothing happens after I get the Download Complete message. Thanks.

I've tried to do this several times on several days, on an HP a1620n running Windows XP Media Edition, Version 5.1. Nothing happens after I get the Download Complete message. Thanks.

Chosen solution

In your current edition, click Tools, go to Add-Ons, then Extensions and remove "Ask Toolbar".

Close and then restart Firefox and go to Help | Check For Updates. The update should start automatically.

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All Replies (2)

Xircal
Xircal
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Chosen Solution

In your current edition, click Tools, go to Add-Ons, then Extensions and remove "Ask Toolbar".

Close and then restart Firefox and go to Help | Check For Updates. The update should start automatically.

hsubbio
hsubbio Question owner
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Thank you! My solution was slightly different, but in the end, seeing what was going on in the Help menu in the browser did the trick. Turned out I had been stuck for who knows how long "downloading" a version 3! Also had a toolbar to disable but not the Ask.