This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

since latest upgrade, wont connect to internet unless I run Windows Explorer trouble shooter first

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Hasan

dcljoy
dcljoy
more options

we run Windows 7 and everything worked until we did the latest Firefox update ... ever since then, we have to run the Windows Explorer diagnostic program which fixes a "connection problem" before we can connect to the internet. Once the diagnostic has run and fixed the problem, then we can open Firefox ??????

we run Windows 7 and everything worked until we did the latest Firefox update ... ever since then, we have to run the Windows Explorer diagnostic program which fixes a "connection problem" before we can connect to the internet. Once the diagnostic has run and fixed the problem, then we can open Firefox ??????

All Replies (1)

Hasan
Hasan
more options

Cannot connect after upgrading Firefox

https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox

Firefox cannot load websites but other programs can

https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can

Check and tell if its working.