We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't download Firefox 5.0.1 on my Mac laptops (running Snow Leopard). How to fix? cheshirej@aol.com

  • 2 replies
  • 7 have this problem
  • 1 view
  • Last reply by Hasan

jchesler
jchesler
more options

When the update window pops up, the download status bar remains a constant spinning barber pole, even if I leave the window open for an hour or more. One computer is a MacBook and one is a MacBook Pro.

When the update window pops up, the download status bar remains a constant spinning barber pole, even if I leave the window open for an hour or more. One computer is a MacBook and one is a MacBook Pro.

All Replies (2)

finitarry
finitarry
more options

You could get the next version manually. Download the new version you want and install it yourself.

https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/

Hasan
Hasan
more options

Installing Firefox on Mac

https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Mac

Check and tell if its working.