This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I access my personal Yahoo mail? It says "Bad Request"

  • 1 reply
  • 6 have this problem
  • 2 views
  • Last reply by cor-el

more options

I have been using Camino 1.6.11 on my Mac G4 for several years, but now GMail is asking me to upgrade to Mozilla. Since I only have an OS 10.3.9, I could only download Firefox 2.0. Now I cannot access my Yahoo mail. This laptop is so old it is not worth getting a newer Mac OS X.

I have been using Camino 1.6.11 on my Mac G4 for several years, but now GMail is asking me to upgrade to Mozilla. Since I only have an OS 10.3.9, I could only download Firefox 2.0. Now I cannot access my Yahoo mail. This laptop is so old it is not worth getting a newer Mac OS X.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder