This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using Beta 6 version. An update was downloaded automatically this morning. Firefox is unable to install it. Have tried rebooting etc..

  • 4 replies
  • 2 have this problem
  • 17 views
  • Last reply by John99

ldoherty57
ldoherty57
more options

Windows XP Pro SP3

Windows XP Pro SP3

All Replies (4)

John99
John99
more options

You will need to be using an admin account for an install to work properly.

  • Are you using an admin account in Windows XP when you get this update request ?
  • What error messages are you seeing ?
  • see also software Update Failed <-- clickable link
ldoherty57
ldoherty57 Question owner
more options

Thanks for your reply John99.

I am using an admin account.

I will try some of the other suggestions and let you know how it goes.

ldoherty57
ldoherty57 Question owner
more options

Hi John99,

I solved my problem by downloading the latest v6.0 Beta 4 update and installing/upgrading over my existing installation. That solved it!

John99
John99
more options

Glad you solved the problem.

Not too sure what your v6.0 Beta4 is. My Beta channel install is only showing as Firefox 6.0
(Mozilla/5.0 (Windows NT 5.1; rv:6.0) Gecko/20100101 Firefox/6.0 ID:20110729080751)