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Firefox crashes when I click on "Add-Ons" from menu tab

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

ABlais
ABlais
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Every time I click on "Tools" in the menu bar and then click on the "Add-ons" tab, Firefox immediately crashes and a crash report shows up asking if I want to submit the report. This only started happening after I recently installed a bunch of add-ons to my browser. I want to uninstall some of the add-ons but unfortunately I cannot even view the "Add-ons" page now because it keeps crashing every time I try. I have tried restarting my browser as well as my computer many times and still get the same crash error.

Every time I click on "Tools" in the menu bar and then click on the "Add-ons" tab, Firefox immediately crashes and a crash report shows up asking if I want to submit the report. This only started happening after I recently installed a bunch of add-ons to my browser. I want to uninstall some of the add-ons but unfortunately I cannot even view the "Add-ons" page now because it keeps crashing every time I try. I have tried restarting my browser as well as my computer many times and still get the same crash error.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

This can be a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (extensions.sqlite, extensions.ini, extensions.cache, extensions.rdf) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is an update.