This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have setup a sync account? I want to format my computer and set sync so that my data comes up?

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by Ibai

ssatyam
ssatyam
more options

I set up sync and I got the sync key, which I saved in my email. I formatted my computer and installed new firefox, now I want to set my old bookmark and other passwords in this new computer, How can I do? I think my dat was saved in mozilla server then why I am not able to get the data back?

I set up sync and I got the sync key, which I saved in my email. I formatted my computer and installed new firefox, now I want to set my old bookmark and other passwords in this new computer, How can I do? I think my dat was saved in mozilla server then why I am not able to get the data back?

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

Unfortunately Firefox Sync is not a back up service. It uses the servers as a temporary storage for your information while it's pushed to your other devices. The purpose of the service is to synchronize your devices and share their information.

The next time, I would recommend you to create a back up of your profile before proceeding.