Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mac user: Downloaded and dragged to App, but can't find the icon in App

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

Followed the online instructions from the Firefox website. It downloaded quickly to my mac. I opened the download and the large icon opened showing the Firefox logo with an arrow pointing to App. I dragged the icon to the App logo and could hear the clunk that usually means the drag and drop worked. I then opened App and could not find Firefox.

Followed the online instructions from the Firefox website. It downloaded quickly to my mac. I opened the download and the large icon opened showing the Firefox logo with an arrow pointing to App. I dragged the icon to the App logo and could hear the clunk that usually means the drag and drop worked. I then opened App and could not find Firefox.

All Replies (3)

more options

Do you see the Firefox application folder in the Finder?

  • /Applications/Firefox.app/
more options

I found it in Finder and was able to add it to my dock. Thanks much for your help!

more options

You're welcome