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Trusteer Rapport icn does not show on yahoogb-1.8

  • 2 replies
  • 3 have this problem
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  • Last reply by isabbiw

isabbiw
isabbiw
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Trusteer Rapport icon does not appear when I access my bank account. It should normally be grayed out but when I access the bank account it turns green. It does not appear at all. I am using yahoogb-1.8 version

Trusteer Rapport icon does not appear when I access my bank account. It should normally be grayed out but when I access the bank account it turns green. It does not appear at all. I am using yahoogb-1.8 version

Chosen solution

A Trusteer Rapport user received this email message on Wed 08-17-2011 about an update for Firefox 6.0.

Thank you for contacting Trusteer Technical Support.

We are glad to inform you that a version of Rapport which supports Firefox 6 has been released and is now available for download in the following link: http://download.trusteer.com/NkuiAcruiKc/RapportSetup.exe

Please make sure to restart your computer after the installation process is completed.

Please note: This version of Rapport is currently a beta version. We would appreciate any feedback you may have regarding this version.

If Rapport states that the version of Rapport you are trying to install is older than the version already installed, please follow these instructions: 1. Choose to uninstall Rapport 2. When prompted, select "Delete all user settings". Please be assisted by the following image: http://consumers.trusteer.com/files/images/uninstall.jpg 3. Reinstall Rapport from the link above.

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the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

A Trusteer Rapport user received this email message on Wed 08-17-2011 about an update for Firefox 6.0.

Thank you for contacting Trusteer Technical Support.

We are glad to inform you that a version of Rapport which supports Firefox 6 has been released and is now available for download in the following link: http://download.trusteer.com/NkuiAcruiKc/RapportSetup.exe

Please make sure to restart your computer after the installation process is completed.

Please note: This version of Rapport is currently a beta version. We would appreciate any feedback you may have regarding this version.

If Rapport states that the version of Rapport you are trying to install is older than the version already installed, please follow these instructions: 1. Choose to uninstall Rapport 2. When prompted, select "Delete all user settings". Please be assisted by the following image: http://consumers.trusteer.com/files/images/uninstall.jpg 3. Reinstall Rapport from the link above.

isabbiw
isabbiw Question owner
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Thanks the new beta version worked!!