Have updated to F.F.6 I am still getting this error evertime I use it. Message: [Javascript Application] TypeError: Components.classes[@softage.ru/skype/SkypeFfExtension;1'] is undefined - HELP
Every time I use F.F. I get this error. TypeError: Components.classes['@softage.ru/skype/SkypeFfExtension;1'] is undefined
Does anyone else get this and or know how to remove it?
Many thanks for your help and support
Chosen solution
Remove/Disable Skype extension
Uninstalling Add-ons
Check and tell if its working.
Read this answer in context 👍 2All Replies (4)
This issue is caused by the Skype extension for Firefox.
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Modified by cor-el
As suggested I started FF in Safe Mode and I did not get the error. What can I do now to trace which extension is causing this error?
Also can anyone give me a email address for Skype as I cannot find one. So that I can contact them and ask them, if they have an update to fix the problem
Chosen Solution
Remove/Disable Skype extension
Uninstalling Add-ons
Check and tell if its working.
Modified by Hasan
Yes, I went in and disabled Skype and then powered down the system and I think that this has resolved the problem as when I went back it. I do not know have the error.
Many thanks