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Firefox not opening. Prompted with a crash report error.

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by DPMR

jef22
jef22
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Firefox is basically not opening. I am prompted with a MOZILLA CRASH REPORT error. I have also tried to open it in safe-mode but to no success. Furthermore I uninstalled and reinstalled firefox more than once with various versions but still same error message received. I created a different profile with admin privilages but still no success. Can you please help.

Firefox is basically not opening. I am prompted with a MOZILLA CRASH REPORT error. I have also tried to open it in safe-mode but to no success. Furthermore I uninstalled and reinstalled firefox more than once with various versions but still same error message received. I created a different profile with admin privilages but still no success. Can you please help.

All Replies (1)

DPMR
DPMR
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On one hand you are saying that it crashes, then you are saying you have created a new profile. So it does open.

You said you tried the Diagnose Firefox issues using Troubleshoot Mode but no success, you can't open it at all in safe mode or it crashes when you do.

What is the error message your receiving.

Type about:crashes in your URL bar and press enter then post the crash report number here.