This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

freezing

  • 2 replies
  • 4 have this problem
  • 5 views
  • Last reply by yltumasyan

more options

Mozilla crashes when i try to open websites. This happens to many different sites, like yahoo mail, harley-davidson, and when I am replying to an email in my Yahoo. It just freezes and I can't work. I'm forced to close it down thru task manager and it takes LONG time to close. I keep on loosing work.

Mozilla crashes when i try to open websites. This happens to many different sites, like yahoo mail, harley-davidson, and when I am replying to an email in my Yahoo. It just freezes and I can't work. I'm forced to close it down thru task manager and it takes LONG time to close. I keep on loosing work.

All Replies (2)

more options

Have addons installed? Try to open FF in safe mode. You can do this from the browser menu (F10 if not visible) > help > restart without addons* If you can browse without problems, go back to normal mode and disable addons one by one.

-*I'm dutch, so not sure how this translates for you.


Kinder beddengoed

Modified by Kees

more options

Unfortunately, I cannot turn off my add ons. I know i only have very few, like firebug, and I need those add ons for my work. My job is working with computers and internet, so I need Mozilla to run in full capacity. Otherwise, I will be forced to use IE or another browser which is in many ways, harder to use.