This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

black bar telling me that I am useing an old verision and should update firefox . I am up to date and this is a constant on the screen

  • 4 replies
  • 2 have this problem
  • 9 views
  • Last reply by ranky

ranky
ranky
more options

Every time I start Firefox , I get a black bar across the top of the page telling that I am using an old version and should update , it has a learn more button and that takes me to the mozilla home page I am using Firefox 6 and the menu bar say it is up to date . I don't know where this came from and see no way to remove it . I can be closed but will appear the next time the browser is opened

Every time I start Firefox , I get a black bar across the top of the page telling that I am using an old version and should update , it has a learn more button and that takes me to the mozilla home page I am using Firefox 6 and the menu bar say it is up to date . I don't know where this came from and see no way to remove it . I can be closed but will appear the next time the browser is opened

Chosen solution

See also:

If you still have Fast Browser Search (FBSMTW in the user agent) then you may want to remove that.

Read this answer in context 👍 0

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Your UserAgent string in Firefox is messed up by another program that you installed. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.extra.firefox
Right-click that preference and select Reset
Then restart Firefox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

See also:

If you still have Fast Browser Search (FBSMTW in the user agent) then you may want to remove that.

ranky
ranky Question owner
more options

tried it , the reset did not come back to Firefox going to check it again this morning this is what I was using for a home pagehttp://www.mozilla.org/en-US/about/whatismozilla.html have changed it , but the black bar is still showing up on that page

ranky
ranky Question owner
more options

That got it , thanks for the help and yes it was the fast browser stuff that was causing it . What is that any way never heard of it and as far as I know did not down load it