This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have can't seem to update my Mac book pro from 4.o/1 to 6. I have indicated automatic upgrade and it is not working help

  • 1 reply
  • 5 have this problem
  • 3 views
  • Last reply by cor-el

more options

I tried to update and it was taking forever so I tried to change to automatic in preferences. also the firefox icon is on my desk top everytime I open the program.....can it be removed. I have the icon in my dock

I tried to update and it was taking forever so I tried to change to automatic in preferences. also the firefox icon is on my desk top everytime I open the program.....can it be removed. I have the icon in my dock

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.