Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No Sync button in Tools/Options, so cannot sync this new PC

more options

Have established a Firefox Sync Key account using my iMac, and am trying to sync my PC, using the sync key. Unfortunately, there is no sync button in the Tools, Options menu after the Advanced button, so there is no opportunity to be able to sync my PC (Win 7 64 bit).

Have established a Firefox Sync Key account using my iMac, and am trying to sync my PC, using the sync key. Unfortunately, there is no sync button in the Tools, Options menu after the Advanced button, so there is no opportunity to be able to sync my PC (Win 7 64 bit).

All Replies (3)

more options

Firefox 3.6.3 didn't have Sync built-in like the 4.0+ versions do, you need to install the Firefox Sync add-on for that in Firefox 3.5 & 3.6 versions.

more options

There is a warning in installing this AddOn, recommending upgrading to a more advanced version; however, in attempting to do this, I am told from within FF that I HAVE the latest version, which I obviously do not, since it is now up to 6.0.2 from what I have read. What gives?

more options

If you did have Firefox 6.0.2 the Sync menu item would be in the Options window. Plus the UserAgent of the browser you used to post here is for Firefox 3.6.3.

Take a look at Help > Troubleshooting Information -> Application Basics > Version and see which version it says that you have installed.