We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when opening firefox i get a message - gateway timeout - what is this and why suddenly am I unable to open my home page?

  • 3 replies
  • 21 have this problem
  • 14 views
  • Last reply by m-wynn

more options

When trying to connect to the internet this mornig I mouse click as usual on my firefox and at first was getting unable to connect page but could go to links via my emals. When I mouse click on my homepage symbol I get the "gateway timeout" message on screen. If I click my Back arrow I will return to the previous page I have opened via email link. I have recently added a master slave power board to connect all my computer hardware to the power. Would this make a difference? I have rebboted the system.

When trying to connect to the internet this mornig I mouse click as usual on my firefox and at first was getting unable to connect page but could go to links via my emals. When I mouse click on my homepage symbol I get the "gateway timeout" message on screen. If I click my Back arrow I will return to the previous page I have opened via email link. I have recently added a master slave power board to connect all my computer hardware to the power. Would this make a difference? I have rebboted the system.

All Replies (3)

more options

Most likely, your home page's server is down. http://www.downforeveryoneorjustme.com/ will check to see if it's just you.

more options

Thanks heaps for the quick reply. After I sent you the email the firefox home page came up, so it seems to be all fixed as this is my work computer I will see what happens tomorrow. My server is Optus Australia and if the server was down would I still be able to get emails?

more options

Many times, if your server is completely down, you will not be able to receive emails, and senders will receive a "Message Failed" error.