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Incorrect password, cannot login on websites

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  • 10 have this problem
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  • Last reply by cor-el

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Hello, I'm using FF 6.0.2 On this version I'm getting this issue. Whenever I'm trying to login to my account on many websites, I'm getting the message "incorrect password" by using the autofill. Same thing when I'm trying to type the id and password by myself. Does not happen when I'm using another broswer and it was fine on FF 5. Any ideas?

Hello, I'm using FF 6.0.2 On this version I'm getting this issue. Whenever I'm trying to login to my account on many websites, I'm getting the message "incorrect password" by using the autofill. Same thing when I'm trying to type the id and password by myself. Does not happen when I'm using another broswer and it was fine on FF 5. Any ideas?

Chosen solution

This issue can be caused by corrupted cookies.

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Read this answer in context 👍 3

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Chosen Solution

This issue can be caused by corrupted cookies.

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

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Thanks a lot

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You're welcome