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Sync not working

  • 1 reply
  • 4 have this problem
  • 4 views
  • Last reply by mcheffe

msqmsq
msqmsq
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I cannot get sync to work. When syncing from Firefox I get 'Unknown error', when trying to clear sync data on services.mozilla.org I get 'We had a problem purging the data from your account. Please try again later. ' for last 8 hours. Is sync server down or am I doing something wrong? I am using FF 6.02.

I cannot get sync to work. When syncing from Firefox I get 'Unknown error', when trying to clear sync data on services.mozilla.org I get 'We had a problem purging the data from your account. Please try again later. ' for last 8 hours. Is sync server down or am I doing something wrong? I am using FF 6.02.

All Replies (1)

mcheffe
mcheffe
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I've tried resetting my account, deleting my data, re-adding my sync account now that it's deleted from my browser. Nothing seems to work. I've only been using sync for 2 or 3 days on my desktop and Android tablet. It's been giving me errors on the desktop all but the first day. I tried what the first post did above and saw the same error. My sync log shows this (truncated since it's now too long to post):

1317319031178 Service.Main INFO Loading Weave 1.9.0 1317319031211 Engine.Bookmarks DEBUG Engine initialized 1317319031222 Engine.Forms DEBUG Engine initialized 1317319031226 Engine.History DEBUG Engine initialized 1317319031249 Engine.Passwords DEBUG Engine initialized 1317319031252 Engine.Prefs DEBUG Engine initialized 1317319031264 Engine.Tabs DEBUG Engine initialized 1317319031266 Engine.Tabs DEBUG Resetting tabs last sync time 1317319031267 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2 1317319031272 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/ 1317319035283 Service.Main INFO Logging in user 6q4vrgo2n3vggsyrghn2ockija5fmwnl 1317319035370 Net.Resource DEBUG mesg: GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/info/collections 1317319035371 Net.Resource DEBUG GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/info/collections 1317319035396 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available 1317319035397 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 99 sec. 1317319070171 Service.Main DEBUG Clearing sync triggers. 1317319079841 Net.Resource DEBUG mesg: GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/info/collection_usage 1317319079842 Net.Resource DEBUG GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/info/collection_usage 1317319079863 Net.Resource DEBUG mesg: GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/info/quota 1317319079864 Net.Resource DEBUG GET fail 503 https://scl2-sync354.services.mozilla.com/1.1/6q4vrgo2n3vggsyrghn2ockija5fmwnl/info/quota 1317319104341 Service.Main DEBUG Clearing sync triggers.