This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The download window opens but it is blank.

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by Picaroon

Picaroon
Picaroon
more options

When I download a file, the Download window opens, but no file details appear; it stays blank. To access the downloaded file, I have to open it from my Downloads file in Documents. This quirk showed up out of the blue one day, I have no idea why. Otherwise, this version of Firefox has been running smoothly since I installed it.

When I download a file, the Download window opens, but no file details appear; it stays blank. To access the downloaded file, I have to open it from my Downloads file in Documents. This quirk showed up out of the blue one day, I have no idea why. Otherwise, this version of Firefox has been running smoothly since I installed it.

Chosen solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"

Also check:

  • Tools > Options > Privacy > History: "Remember download history"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"

Also check:

  • Tools > Options > Privacy > History: "Remember download history"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Picaroon
Picaroon Question owner
more options

Worked slick, thanks for the help